Introducing AdvancedPBX

Is your legacy PBX curbing your ability to scale and address your customers’ growing UCaaS needs?  

AdvancedPBX  provides a comprehensive cloud hosted solution that offers unparalleled configurability over your telecommunication needs - placing Service Providers where you should be, in control.

‍

Cloud PBX, Reimagined

‍

‍

Designed in collaboration with Global United Communications as a Service (UCaaS) provider, Crexendo, on their NetSapiens Platform, AdvancedPBX offers Service Providers the tools to effortlessly provision, configure and manage Cloud PBX services for clients, big and small.  

Simple provisioning is provided from within our operations support system and business support system (OSS/BSS) solution.

AdvancedPBX delivers a comprehensive suite of telephony features including:

‍

• Feature rich call center functionalities

• Custom, dynamic dashboards and wallboards

• Advanced recording

• AI call transcription

‍

All from within a unified portal. Plus, integrated billing allows you to seamlessly issue invoices and start collecting payments.

‍

Unlocking the Power of Data

‍

‍

Real-time call analytics

Ready to Boost performance and customer satisfaction through actionable analytics drawn from real-time call centre data? Armed with real-time data, your customers can make better, faster decisions.  

‍

Call centre wallboards

Create beautiful, visual call centre wallboards. Display key performance indicators to agents and supervisors. Plus, visual and audible alerts when thresholds are hit.

‍

Customisable reports

Unlock the insights hidden within interactions. Create charts and dashboards to stay on top of calls, volumes, and service level KPIs – whatever matters most to your clients.

‍

Unique Features enhance the Customer Experience

‍

AI-enhanced call recording

‍Bring together cloud-based call recording and call transcription. Our unique speech-to-text technology leverages AI for accurate, real-time call notes and sentiment analysis.  

‍

Seamless queue callback

Solve the problem of lengthy wait times with our integrated Queue Callback. More than a Phone Queue, this feature enables callers to opt-in for a return call once an agent becomes available.

‍

AdvancedPBX is built for speed, scale, and seamless client management

‍

Minutes, not Months

Accelerate your onboarding with integrated number porting, number conditioning, and zero-touch handset provisioning. Advanced automation allows you to deploy in as little as 5 minutes!

‍

White label & rebrand

From portals to invoices, almost every aspect of the AdvancedPBX solution can be branded with your logo and colours. So, you have more control of how it is packaged, marketed and priced.
‍

Elastic virtual infrastructure

Say goodbye to capacity limits and scalability constraints. Our all-cloud backbone includes virtual and geo-redundant IP voice infrastructure, switches, SBCs and storage.

‍

All-in-one platform

Enjoy centralised access to all your customer accounts via one login. Plus, you can bill, provision, and manage services from a single pane of glass.

‍