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Espressonet - Customer success story

Fast growing Sydney Telecom

Founded in in the Sutherland Shire in 2013, Espressonet is a successful business telecom, on a mission to roast the big telcos.

In a market where telco ‘customer service’ often leaves a bitter aftertaste, Espressonet is injecting a double shot of customer friendliness and technical know-how.

The Espressonet Story

From humble origins, Espressonet today delivers cloud phone services for more than 700 small businesses across Sydney.

Espressonet provides a full suite of connectivity services to ensure businesses thrive in an ever-evolving digital space.

One of the key products in the Espressonet suite is their next-generation cloud PBX, a unique white label solution powered by Telcoinabox.

By choosing a white label solution, Espressonet have a win-win for their brand and their customers.

Rather than reselling a ‘big telco’ product, Espressonet can go-to-market with their own fully branded hosted phone service. Complete with desktop handsets, conferencing units, and mobile / softphone apps for remote workers.

In turn, Espressonet can offer their customers business phone services with a combination of value, features and customer service. A special brew that the big telcos just can’t match.

"Service is at the heart of our business. We rely upon best-of-breed partners, like Telcoinabox, to provide us with turnkey products that free us up to focus on customer experience.

Leveraging Telcoinabox, and their unique cloud PBX platform, has been a game-changer. The product fits our small business market perfectly. Our customers enjoy using the product – and we do too.”

Tom Rose
Managing Director - Espressonet
espressonet.com.au

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